At Silhouette Store, we understand that receiving your meticulously chosen designer eyewear in a timely and secure manner is paramount to your experience. Our delivery services are tailored to meet the expectations of our discerning global clientele, ensuring that your luxury frames arrive with the same care and elegance with which they were selected.

Shipping Options

We offer two convenient shipping methods to accommodate your needs:

  • Standard Shipping (£12.95): For those who desire a balance of speed and reliability, we utilise premium courier services such as DHL or FedEx. Your order will be dispatched within 1-2 business days, with delivery typically completed within 10-15 business days after shipment.
  • Free Shipping: On orders over £50, we provide complimentary shipping via EMS. This economical option ensures your parcel arrives within 15-25 business days after leaving our warehouse, perfect for those who are not constrained by time.

Order Processing

Once your order is confirmed, our team meticulously prepares your items—each frame is carefully inspected and packaged to preserve its quality during transit. Order processing typically takes 1-2 business days, after which you will receive a shipment confirmation email containing tracking details for your convenience.

International Delivery

We proudly serve a global audience, shipping to most regions worldwide (excluding Asia and a few remote areas due to logistical constraints). Our partnerships with DHL, FedEx, and EMS ensure that your designer eyewear—be it from Balenciaga, DIOR, or American Optical—reaches you efficiently, no matter where you are.

Important Notes

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing or local holidays. For urgent deliveries, we recommend selecting our Standard Shipping option for faster handling.

After Delivery

We want you to be utterly delighted with your purchase. If for any reason you are not satisfied, we offer a hassle-free 15-day return policy from the date of receipt. Should you need to initiate a return or have any queries regarding your delivery, our dedicated customer service team is here to assist you.

For further assistance, please contact us at [email protected]. We are committed to ensuring your Silhouette Store experience is seamless from browse to delivery.

Thank you for choosing Silhouette Store—where style meets vision, and luxury meets convenience.