FAQ

We offer an exclusive selection of luxury eyewear from prestigious designers including Alexander McQueen, Balenciaga, DIOR, DITA, DKNY, Diesel, and many others. Our collection is curated for those who appreciate high fashion and quality craftsmanship.

Our collection features diverse styles to suit various tastes, including classic Aviators, sophisticated Cat Eye frames, and contemporary designs from our luxury brands. We offer options in various colours including Black, Blue, and Clear lenses.

While we don’t offer virtual try-on services, our collection descriptions include guidance on which frames complement different face shapes. For personalised advice, please contact our customer service team who can make recommendations based on your preferences.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted and processed through secure payment gateways.

Absolutely. We employ industry-standard encryption technology to protect your personal and payment information. We do not store your complete payment details on our servers.

Yes, we proudly serve a global clientele. However, due to logistical constraints, we are currently unable to ship to Asia and some remote regions. Please check during checkout if we deliver to your location.

We offer two premium shipping methods: Standard Shipping (£12.95) via DHL or FedEx, and Free Shipping on orders over £50 via EMS. Both services include tracking and insurance for your peace of mind.

After 1-2 business days for order processing, Standard Shipping typically takes 10-15 business days for delivery. Free Shipping via EMS typically takes 15-25 business days. These are estimates and may be affected by customs processing or local holidays.

Yes, once your order is dispatched, you will receive a shipment confirmation email containing your tracking details. This allows you to monitor your parcel’s journey to your doorstep.

Our Standard Shipping option is our fastest available service. For urgent deliveries, we recommend selecting this option during checkout.

We want you to be completely satisfied with your purchase. We offer a hassle-free 15-day return policy from the date of receipt. Items must be returned in their original condition with all packaging and documentation.

Please contact our customer service team at [email protected] within the 15-day period. We will guide you through the process and provide return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty.

We currently offer returns rather than direct exchanges. Should you wish to exchange an item, we recommend returning the original purchase and placing a new order for your preferred style.

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution.

Our dedicated customer service team can be reached at [email protected]. We typically respond to all inquiries within 24-48 business hours.

Our company address is 42 Alfreton Rd, Nottingham, GB NG4E 3CB. However, as an online retailer, we serve customers globally through our website.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.